Engaging on-hold messages via VoIP

Engaging on-hold messages via VoIP

A lot goes into upgrading your phone system, and in cases where a traditional PBX system is being replaced by an off-site VoIP solution, there are many details to consider. One aspect often overlooked is the way hold music and messaging are set up; but this is something that needs to be taken quite seriously.

Improve networking with LinkedIn Alumni

Improve networking with LinkedIn Alumni

How many times have you heard the saying “It’s not about what you do but who you know”? — probably too many to count. Regardless of whether that’s your current business mantra, it’s hard to ignore the advantages of tapping into your network.

4 Lessons to learn from Delta’s DR failure

4 Lessons to learn from Delta’s DR failure

Delta is paying big for the IT outage that occurred last month: millions of dollars in damages, 2300 cancelled flights, and significant reputational damage. Despite the harsh cut to the airline’s bottom line, Delta will probably still survive. But the real question is this: Can your business survive after long periods of downtime? A natural disaster, power outage, or successful hack can be the downfall of many small- to medium-sized businesses.

Enhance your next Powerpoint presentation

Enhance your next Powerpoint presentation

Many suffer from glossophobia, the fear of public speaking. Reasons vary, from traumatic childhood experiences to the inability to imagine your co-workers in their underwear. Enter Microsoft PowerPoint. This program helps visually depict a presentation, whether it be for a class project or a boardroom meeting, or to convince parents to buy your first car.

Fantom: the latest cybersecurity spectre

Fantom: the latest cybersecurity spectre

It’s hard to deny how quickly the different types of ransomware multiply — they do so faster than rabbits during mating season. Ransomware vary in appearance, subtlety, and targets. The latest addition to the extensive list of ransomware varieties is Fantom.

Google’s cloud services has left beta phase

Google’s cloud services has left beta phase

In today’s day and age, staying on top of your tech game is no easy feat, especially when new innovations pop up every single day. Today, many small- and medium-sized businesses have realized the benefits of adopting cloud database services for the betterment of their company.

Skype for Business and its benefits

Skype for Business and its benefits

Skype for Business (as hinted in the name), is the corporate-oriented version of Skype. Besides the snazzy title, Skype for Business possesses unique office applications that will benefit your company. Yet, many business owners pose the same question: how important is it to adopt Skype for Business? Here are three reasons that might help you embrace Skype for Business a tiny bit easier.

Twitter’s new dashboard app for SMBs

Twitter’s new dashboard app for SMBs

Fishes are known to travel together in schools. They do so as a defense mechanism against predators or as a means to find a mate. Rarely do we see a fish making its way through the ocean unaccompanied. Schools of fish are the Twitter equivalent of celebrities or public figures, whereby lone guppies are SMBs struggling to make a splash in terms of their online presence.

Best CRM Software Options for 2016

Best CRM Software Options for 2016

If genie lamps were out of stock before you could place an order for one, the next best thing to manage and grow your small- and medium-sized business lies in CRM. Short for customer relationship management, a real difference is possible, with the right software of course.