How to prevent VoIP threats

How to prevent VoIP threats

Now that digital collaboration is an integral part of any business, VoIP has become indispensable. Unfortunately, as it becomes more widespread, so do the threats against it. These attacks may not be as serious as ransomware or phishing, but they’re just as dangerous to SMBs. Here are five ways to protect your VoIP network against these threats.

Unified communications explained

Unified communications explained

Many business owners are in the dark about unified communications (UC) and don’t know how it will help their bottom lines. To end your doubts and breathe new life into your business, read this.

Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice of the global public relations industry.

Irate customers? VoIP features can calm them

Irate customers? VoIP features can calm them

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were.

Utilize these VoIP features more often

Utilize these VoIP features more often

Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.

How your business can prepare for VoIP

How your business can prepare for VoIP

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations.

4 apps that offer the ideal VoIP experience

4 apps that offer the ideal VoIP experience

If you wish to bring down your wireless bill, download and use a VoIP app for making calls instead. Most apps are easy to use, and are low-cost or free depending on how you make your calls. Here are four of the best VoIP apps in the market today.

WhatsApp
The increasingly popular WhatsApp provides more than just text chats between users.

How to ensure collaboration tools adoption

How to ensure collaboration tools adoption

Businesses continue to install tools like Skype, Slack, Yammer, HipChat, Google Hangouts, and Microsoft Teams, but many struggle to get users to adopt them. Adoption, however is not something that comes overnight; it requires in-depth strategies. Here are ways to ensure people make use of your collaboration tools.