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Helpdesk ServicesÂWhether you have one computer in your home office or a large network and a data center, we can provide the support your end users require. We'll design a support program to match your individual requirements and budget, Monday – Friday, 9 to 5 or 24/7, we'll be there. Our support professionals are committed to minimizing your downtime and maximizing your teams productivity. As a part of our Help Desk Services, we'll monitor the health of your computers, identifying potential issues and solving them before you or your team is affected. We'll track issues by computer, user, department and call type, looking for trends and developing proactive solutions before a trend becomes an epidemic. We'll even mange your service contract for you, dispatching your service organization to solve issues after we've identified the problem. This results in less downtime and potentially reduced service contract rates. If you don't have a current service agreement, we can help you identify the best partner for your needs and completely manage the contract. We'll even pay your provider on your behalf so you end up with only one cheque to sign each month. Technology management couldn't be easier! Make our team your team. |