IT Helpdesk Services | Fredericton

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There comes a time in every organization's growth when it no longer makes sense to manage every part of the business in-house. That is particularly true of IT helpdesk services. Managing them can be costly, time-consuming and divert corporate energies away from achieving business goals.

IT helpdesk providers do more than solve computer issues; they help businesses save money and focus on growth. The question for your company then is: Are you wasting time and money on helpdesk services internally? We offer professional IT helpdesk services to companies in and around Fredericton. Our IT helpdesk support can help your organization focus your efforts where you want to, not where you need to. For small businesses or enterprises in Fredericton looking for IT helpdesk services, Strategic Technology Associates is your trusted partner.

Having an IT Helpdesk greatly benefits businesses.

Scalability and flexibility

Outsourcing IT helpdesks allows businesses to use only the services they need. For some, there will be very heavy use as well as periods of almost zero use. Others will need incremental assistance as the business expands into new markets or their technology evolves. That type of scalability is difficult to manage with an in-house team, and an 3rd party provider has experts who can meet fluctuating needs.

Lower staffing requirements

Helpdesk service providers reduce staffing costs. There is no in-house staff to maintain, train or provide benefits for, so some of the greatest savings are in salaries and benefits. An experienced helpdesk employee commands a high salary and associated benefits, and competition for them is fierce. In addition, 3rd party providers manage all of the hiring and continuing education.

The skills pool runs deep

An in-house helpdesk team can only grow and know so much, and each member is likely to have a particular set of skills. A 3rd party service provider's team is large, and the available skills pool is much greater than that found in a typical business's IT department. Problems get solved more quickly and efficiently because the 3rd party team has a broader range of skills to address them. They also have experience working together and can quickly identify and assemble the right workers for particular problems.

Budget-friendly solutions

Technology is a major cost, partly because of how it quickly changes, requiring companies to invest in new equipment and skills. Another challenge is a sudden increase in the need for helpdesk support. When that happens, typically after an update or migration, costs can jump significantly. With an 3rd party provider, costs are negotiated up-front and a service level agreement will have everything the provider delivers. Having a fixed cost every month allows managers to use resources better while getting critical assistance for in-house systems.

3rd party helpdesk service providers can deliver value to businesses of any size with significant savings and obviate the challenges of keeping up with technology changes. They also provide businesses access to a much broader range of experts. Possibly the greatest asset is the gift of freedom, allowing in-house teams to focus on core business objectives.

Give your business the edge by partnering with the right 3rd party IT helpdesk team.

The representatives at Strategic Technology Associates can help you realize the value of 3rd party help today. Contact us now and free your business to be more competitive.

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