IT Helpdesk Services
Resolving IT issues is one call away.
There comes a time in every organization's growth when it no longer makes sense to manage every part of the business in-house. That is particularly true of IT helpdesk services. Managing them can be costly, time-consuming and divert corporate energies away from achieving business goals.
Outsourced helpdesk providers do more than solve computer issues; they help businesses save money and focus on growth. The question for your company then is: Are you wasting time and money on helpdesk services?
Having an IT Helpdesk greatly benefits businesses.
Scalability and flexibility
Outsourcing IT helpdesks allows businesses to use only the services they need. For some, there will be very heavy use as well as periods of almost zero use. Others will need incremental assistance as the business expands into new markets or their technology evolves. That type of scalability is difficult to manage with an in-house team, and an outsourced provider has experts who can meet fluctuating needs.
Lower staffing requirements
Helpdesk service providers reduce staffing costs. There is no in-house staff to maintain, train or provide benefits for, so some of the greatest savings are in salaries and benefits. An experienced helpdesk employee commands a high salary and associated benefits, and competition for them is fierce. In addition, outsourced providers manage all of the hiring and continuing education.
The skills pool runs deep
An in-house helpdesk team can only grow and know so much, and each member is likely to have a particular set of skills. An outsourced service provider's team is large, and the available skills pool is much greater than that found in a typical business's IT department. Problems get solved more quickly and efficiently because the outsourced team has a broader range of skills to address them. They also have experience working together and can quickly identify and assemble the right workers for particular problems.
Technology is a major cost, partly because of how it quickly changes, requiring companies to invest in new equipment and skills. Another challenge is a sudden increase in the need for helpdesk support. When that happens, typically after an update or migration, costs can jump significantly. With an outsourced provider, costs are negotiated up-front and a service level agreement will have everything the provider delivers. Having a fixed cost every month allows managers to use resources better while getting critical assistance for in-house systems.
Outsourced helpdesk service providers can deliver value to businesses of any size with significant savings and obviate the challenges of keeping up with technology changes. They also provide businesses access to a much broader range of experts. Possibly the greatest asset is the gift of freedom, allowing in-house teams to focus on core business objectives.
Give your business the edge by partnering with the right outsourced IT helpdesk team.
The representatives at Strategic Technology Associates can help you realize the value of outsourced help today. Contact us now and free your business to be more competitive.
Ask About Our IT Helpdesk Solutions and how we can help you